Returns & Exchanges

At NeuEve, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original, unused condition. If your order doesn't meet your expectations, our dedicated team is here to ensure a smooth and transparent refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip for faster processing.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.