Frequently Asked Questions
Everything you need to know about your NeuEve shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
NeuEve accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I make changes to an order I already placed?
Please contact our customer support team within 2 hours of placing your order. Once an order has reached the processing stage, we are unable to make modifications or cancellations.